this is an email I sent to BMW, read below, if we all complain and write to them they will take it us seriously and if there is a fix they will tell us. If they don’t currently have one, maybe if enough of us complain, they’ll fix it.
I’m the owner of the new BWW i4 m50. Your software has a flaw it from my experience with the BMW GENIUS TEAM. They cannot figure out a solution which tells me there is a flaw in the software.
On my charging app you allow me to setup the time I want my car to begin charging and end.
Example: I want my car to start charging at 10:05 pm when electric is cheaper and turn off at 5:00 am.
You require me to select a departure time, I do and say 10:00 amdaily. Why the the reason for the departure time is a mystery but I comply and do it.
I arrive home at let’s say 7:00 pm. I plug my car in and instead of the charge starting at 10:05 pm it starts charging immediately when rates are higher.
I’ve gone through 3 sessions with your GENIUS DIVISION. We’ve tried every conceivable option.
Nothing seems to work. On Friday after trying all the options the Genius I was working said she would talk to their geniuses to see if they had a solution.
We had a call back session scheduled for today. Sh3 called and we went through another 1 hour session of different solutions. None worked
Are you aware of this flaw and are you working on fix?
I am getting tired of having to go into my garage at 10pm to start charging. I know there can be fix for the software. You delayed the delivery of my car for a couple of months to fix the software for the “valet software and the “rear latch “ software. You found a software fix for these problems, are you working to solve this issue?
Why would have an option to set the time you can start your charging if it doesn’t work.
Thank you for listening and let me know if you are working on this problem and a solution is coming.
I am a very loyal BMW OWNER, this is my 6th consecutive BMW. My son has one, my wife has one, my brother has one.