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Discussion Starter · #1 ·
I am the person who bought i4 in April in Korea. Due to the recall of the risk of battery fire, the vehicle has been taken from bmw since the end of July. Unfortunately, my car is still left in the harbor and bmw is not offering any solutions. The bigger problem is that there is no room for improvement in this situation. Bmw told me that the problem will be solved in about three weeks. But even though it's already been four weeks, my car is still left in the harbor. Recently, Bmw told me that it could take 3 months to solve the problem. If so, the repair period is longer than the time I drove after purchasing this car. I'm very disappointed in bmw how this could happen. Even now, i4 is being shipped from all over the world, so when will my car be repaired?
 

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I am the person who bought i4 in April in Korea. Due to the recall of the risk of battery fire, the vehicle has been taken from bmw since the end of July. Unfortunately, my car is still left in the harbor and bmw is not offering any solutions. The bigger problem is that there is no room for improvement in this situation. Bmw told me that the problem will be solved in about three weeks. But even though it's already been four weeks, my car is still left in the harbor. Recently, Bmw told me that it could take 3 months to solve the problem. If so, the repair period is longer than the time I drove after purchasing this car. I'm very disappointed in bmw how this could happen. Even now, i4 is being shipped from all over the world, so when will my car be repaired?
Not sure of the laws in your country but in USA the car would be declared a LEMON and you’d be entitled to a full refund. Demand a NEW CAR , run don’t walk from it. Sounds like a big problem which will only get bigger.
 

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Discussion Starter · #3 ·
Not sure of the laws in your country but in USA the car would be declared a LEMON and you’d be entitled to a full refund. Demand a NEW CAR , run don’t walk from it. Sounds like a big problem which will only get bigger.
The lemon law was introduced in Korea three years ago, but it is not the same as in the United States. So precedent is important in the United States. If you are experiencing the same problem as me in the U.S., please share the contents. Your sharing is very helpful to me.
 

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The lemon law was introduced in Korea three years ago, but it is not the same as in the United States. So precedent is important in the United States. If you are experiencing the same problem as me in the U.S., please share the contents. Your sharing is very helpful to me.
I don’t have the issues but search for it. You don’t want any part of owning that car! Call BMW corporate. That car is not worthy of customer delivery! Demand a new one even if you have to wait but demand they expedite a build for you or at a minimum get you a loaner BMW until your new car comes in. That’s insane !!
 

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I don’t have the issues but search for it. You so t want any IDT of owning that car! Call BMW corporate. That car is not worthy of customer delivery! Demand a new one even if you have to wait but demand they expedite a build for you or at a minimum get you a loaner BMW until your new car comes in. That’s insane !!
Yoni, I picked up my i4 July 5th. Drove the car for 3 weeks. battery recall and NA BMW had my car towed to a local dealership on July 25th and been at the dealership since. Local dealership put me in a loaner and NA BMW issued a $1,000 good faith check. They don't have an answer when my car will be fix. This suck.
 

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Yoni, I picked up my i4 July 5th. Drove the car for 3 weeks. battery recall and NA BMW had my car towed to a local dealership on July 25th and been at the dealership since. Local dealership put me in a loaner and NA BMW issued a $1,000 good faith check. They don't have an answer when my car will be fix. This suck.
I feel bad for the gentleman in Korea as I’m not sure of their laws but in the United States we have those laws that protect the consumer relative to new vehicle purchases. BMW has shown you good faith by issuing you a cash bounty plus they have given you a loaner which is excellent. Unless of course itis not of the caliber of the vehicle that you purchased. Sometimes they’ll give you a loaner of a sub par Toyota when you purchased a BMW. Hopefully it’s at a minimum an M440i or something fun.

nonetheless it is now in your hands to decide how to proceed. You can either continue to accept their goodwill and it seems like they are reaching for you to try and come up with a repair or you can demand lemon law and they will re-purchase the vehicle if it has been 30 days or 45 days cumulative or three or four times for the same repair(may vary by state law). However if you’ve been without your vehicle for more than a month and they don’t know when the repair will be Available I would pretty much assume that you would be within the “state buy back regulations” in your state.

I had A lemon from another manufacturer drove it for 20 months and in month 21 hit my threshold for buyback in that particular state. They are giving me back every penny I spent on the vehicle and I’m using that as my down payment for my new i4 M50. In essence it worked out to my advantage I got to drive a car for almost 2 years on their dime. However state laws vary but you should definitely look into this. Good luck.
Also no need to call an attorney, in your case which is fairly cut and dry since it’s rather extreme BMW NA should handle this directly for you without even batting an eyelash.

you just have to demand that they put you in front of the build queue if you opt to remain loyal to the brand and request another vehicle expedited. Also often times they will upgrade you with options if you decide not to request money back and stay loyal to the brand. As it’s not handled at the dealer level they shouldn’t haggle based on margin upsell profit etc. it should be handled from a corp customer service perspective so they should upgrade you. Ask for laser headlights, HUD, Upgraded leather or if you have a top-of-the-line just a straight out discount.

Good luck.
 

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I feel bad for the gentleman in Korea as I’m not sure of their laws but in the United States we have those laws that protect the consumer relative to new vehicle purchases. BMW has shown you good faith by issuing you a cash bounty plus they have given you a loaner which is excellent. Unless of course itis not of the caliber of the vehicle that you purchased. Sometimes they’ll give you a loaner of a sub par Toyota when you purchased a BMW. Hopefully it’s at a minimum an M440i or something fun.

nonetheless it is now in your hands to decide how to proceed. You can either continue to accept their goodwill and it seems like they are reaching for you to try and come up with a repair or you can demand lemon law and they will re-purchase the vehicle if it has been 30 days or 45 days cumulative or three or four times for the same repair(may vary by state law). However if you’ve been without your vehicle for more than a month and they don’t know when the repair will be Available I would pretty much assume that you would be within the “state buy back regulations” in your state.

I had A lemon from another manufacturer drove it for 20 months and in month 21 hit my threshold for buyback in that particular state. They are giving me back every penny I spent on the vehicle and I’m using that as my down payment for my new i4 M50. In essence it worked out to my advantage I got to drive a car for almost 2 years on their dime. However state laws vary but you should definitely look into this. Good luck.
Also no need to call an attorney, in your case which is fairly cut and dry since it’s rather extreme BMW NA should handle this directly for you without even batting an eyelash.

you just have to demand that they put you in front of the build queue if you opt to remain loyal to the brand and request another vehicle expedited. Also often times they will upgrade you with options if you decide not to request money back and stay loyal to the brand. As it’s not handled at the dealer level they shouldn’t haggle based on margin upsell profit etc. it should be handled from a corp customer service perspective so they should upgrade you. Ask for laser headlights, HUD, Upgraded leather or if you have a top-of-the-line just a straight out discount.

Good luck.
Thank Yoni for good suggestion. The local dealership put in an X5, can I still look into lemon law and demand a new build since they don't have an ETA when my car will be fix.
I do want some option which I did not add when I build mine. I had the i3 and love the i4. Will I still get the Federal rebate if I demand a rebuild?
What concern me is the i4 is so new, local dealership may not know how to fix it yet. :oops:
 

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The key to the way the law is written is meeting either or the threshold of time and occurrences. If you meet either of the two they should buy back the vehicle hey seriously (typically out of service cumulative 30 to 45 days with in the first 24 months or 3 to 5 times repair for the same occurrence). I would advise you to ask a text specialist but I am of the understanding that It will have no impact on your tax deduction. You bought the vehicle you earned the deduction based on the qualifications and the way the law is written. It’s none of the IRS Business if you flipped the vehicle or what you’ve done with it after you made the purchase and qualified for the deduction. You could buy and sell the car in the same day and still take the tax deduction if you meet the qualifications .
 

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How about this situation I find myself in?
  • Picked up my i4 M50 at the Performance Center on MON, AUG 22.
  • On THU, AUG 25 (i.e., yesterday), I get 3 phone calls and an email stating:
I am an Executive Customer Care Representative with the corporate offices of BMW of North America, LLC. I attempted to reach you via telephone at xxxxxxxx regarding a Safety Recall on your BMW i4 M50 Gran Coupé US.

The recall concerns the vehicle’s high-voltage battery which may not have been produced to specifications. As a result, a short-circuit could occur and lead to a thermal event.

Your safety is important to us, so please stop driving your vehicle, stop charging the vehicle and park the vehicle outside and away from structures.

It is urgent that you call me as soon as possible regarding this recall. I can be reached at xxxxxxxxxx Monday through Friday, Eastern Time, from (8:30 a.m. to 4:30 p.m.). Thank you, and I look forward to hearing from you soon.

We care about your safety and are sorry for any inconvenience this recall may cause.


  • I called sender back and they reiterated the above and wanted to make sure I made arrangements to get the car towed to my dealer.
  • The sender advised they were sending me a check for "the inconvenience" this situation has caused.
  • I took the car into the dealer this morning and got a rental car (2021 Audi A5 from Enterprise).
  • I am now waiting to see what happens. I have emailed the sender about timing of a proposed fix and when such a fix might be completed.
  • When I check my VIN in the BMW Safety Recall, I get the below.
    • When I try to download the PDF, I get an error message when I try to open the file.
Rectangle Font Slope Circle Screenshot
 

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How about this situation I find myself in?
  • Picked up my i4 M50 at the Performance Center on MON, AUG 22.
  • On THU, AUG 25 (i.e., yesterday), I get 3 phone calls and an email stating:
I am an Executive Customer Care Representative with the corporate offices of BMW of North America, LLC. I attempted to reach you via telephone at xxxxxxxx regarding a Safety Recall on your BMW i4 M50 Gran Coupé US.

The recall concerns the vehicle’s high-voltage battery which may not have been produced to specifications. As a result, a short-circuit could occur and lead to a thermal event.

Your safety is important to us, so please stop driving your vehicle, stop charging the vehicle and park the vehicle outside and away from structures.

It is urgent that you call me as soon as possible regarding this recall. I can be reached at xxxxxxxxxx Monday through Friday, Eastern Time, from (8:30 a.m. to 4:30 p.m.). Thank you, and I look forward to hearing from you soon.

We care about your safety and are sorry for any inconvenience this recall may cause.


  • I called sender back and they reiterated the above and wanted to make sure I made arrangements to get the car towed to my dealer.
  • The sender advised they were sending me a check for "the inconvenience" this situation has caused.
  • I took the car into the dealer this morning and got a rental car (2021 Audi A5 from Enterprise).
  • I am now waiting to see what happens. I have emailed the sender about timing of a proposed fix and when such a fix might be completed.
  • When I check my VIN in the BMW Safety Recall, I get the below.
    • When I try to download the PDF, I get an error message when I try to open the file.
View attachment 14852
That’s crazy. I wonder if this is a bigger issue than they thought
 

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It would appear that this issue is getting bigger. I got a call from BMW UK Head office earlier today. Told not to drive the car and to disconnect from charger and park the car away from any buildings or any other car. BMW UK arranged for BMW Assistance to pickup the car today. A local recovery truck turned up and the car was loaded onto the back. Just this one local recovery company have three i4 M50 going back to BMW Thorne overnight so it looks like the issue is more widespread than originally thought. No fix time frame available which does not inspire confidence. Spoke to BMW dealer who did not have much further information to offer. BMW seem to be providing X5 as the replacement vehicles - I ended up with an X5M50D.
 

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PROBLEM SOLVED!

BMW just contacted me and told me it’s fine to drive a vehicle with this problem and they will be providing all owners who are experiencing this error message with this new retrofitted equipment which should be worn by all passengers at all times while in or near the vehicle. (Disclaimer: they still ask that you don’t park your vehicle in a garage or near any small children, flammable liquids, pets or livestock. They however have said that MOTHER-in-law does not need to use the retrofitted equipment and is free to drive about openly )

Trousers Helmet Musician Standing Road surface
 

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PROBLEM SOLVED!

BMW just contacted me and told me it’s fine to drive a vehicle with this problem and they will be providing all owners who are experiencing this error message with this new retrofitted equipment which should be worn by all passengers at all times while in or near the vehicle. (Disclaimer: they still ask that you don’t park your vehicle in a garage or near any small children, flammable liquids, pets or livestock. They however have said that MOTHER-in-law does not need to use the retrofitted equipment and is free to drive about openly )

View attachment 14856
:LOL::ROFLMAO: love the humor and image
 

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so I am in the US and my car is under the same recall. My car has been sitting at the dealer now for 5 weeks and there is zero information. I am in contact with cooperate through their executive customers relations personal. I have inquired several times and I am being told they are not being told anything either. The person Im talking too has no info his boss has no Info and his bosses boss has no info. Basically Im being told that they are being kept in the dark on this that the higher ups in Germany are not sharing any info on the issue or anything about when it will be repaired. As far as my contact knows the parts haven't even been shipped yet or any timeline of when they will be.

I personally think this is all BS and I thin there is a bigger problem here. If it is simply batteries how hard is it to get a few batteries shipped over? Like the OP said they are shipping cars they are building cars so there are batteries. Even my contact has stated they usually are told everything about any recall but in this case for what ever reason Germany isnt saying anything on the matter and sharing zero info with anyone.

I mentioned the lemon law and I was told point blank that in their years of working their that customers who try to go down that route it doesn't work out so well when its a recall. since this is a recall it sorta falls into a void and most times they will side with the manufacturer when they are trying to fix something but are held up by parts. Ive called several lemon law lawyers and basically was shut down and calls not returned. Guess they dont see a win here. So as customer I guess I can do nothing but sit here and take it. Kind of $hitty on BMW to be honest with so few cars to not just simply buy them back and treat their customers right.
 

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It would appear that this issue is getting bigger. I got a call from BMW UK Head office earlier today. Told not to drive the car and to disconnect from charger and park the car away from any buildings or any other car. BMW UK arranged for BMW Assistance to pickup the car today. A local recovery truck turned up and the car was loaded onto the back. Just this one local recovery company have three i4 M50 going back to BMW Thorne overnight so it looks like the issue is more widespread than originally thought. No fix time frame available which does not inspire confidence. Spoke to BMW dealer who did not have much further information to offer. BMW seem to be providing X5 as the replacement vehicles - I ended up with an X5M50D.
lucky you they gave me a durango from enterprise rent a car. so i went from zero gas car to one with 12 miles to a gallon.
 

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so I am in the US and my car is under the same recall. My car has been sitting at the dealer now for 5 weeks and there is zero information. I am in contact with cooperate through their executive customers relations personal. I have inquired several times and I am being told they are not being told anything either. The person Im talking too has no info his boss has no Info and his bosses boss has no info. Basically Im being told that they are being kept in the dark on this that the higher ups in Germany are not sharing any info on the issue or anything about when it will be repaired. As far as my contact knows the parts haven't even been shipped yet or any timeline of when they will be.

I personally think this is all BS and I thin there is a bigger problem here. If it is simply batteries how hard is it to get a few batteries shipped over? Like the OP said they are shipping cars they are building cars so there are batteries. Even my contact has stated they usually are told everything about any recall but in this case for what ever reason Germany isnt saying anything on the matter and sharing zero info with anyone.

I mentioned the lemon law and I was told point blank that in their years of working their that customers who try to go down that route it doesn't work out so well when its a recall. since this is a recall it sorta falls into a void and most times they will side with the manufacturer when they are trying to fix something but are held up by parts. Ive called several lemon law lawyers and basically was shut down and calls not returned. Guess they dont see a win here. So as customer I guess I can do nothing but sit here and take it. Kind of $hitty on BMW to be honest with so few cars to not just simply buy them back and treat their customers right.

I mentioned the lemon law and I was told point blank that in their years of working their that customers who try to go down that route it doesn't work out so well when its a recall. since this is a recall it sorta falls into a void and most times they will side with the manufacturer when they are trying to fix something but are held up by parts.
I’m not so sure about that and the dealer may be trying to pacify you although they may just be polite and nice and not in the know. When a recall is issued and unfortunately parts are not available or due to a pandemic things are extraordinarily delayed I presume there is some leeway in ruling in favor of the consumer for the lemon law. However this is not an issue where “parts are not available. This is an issue where they don’t know how to fix it. “ I do believe lemon law would be intact and fully enforced in your favor if you meet the state requirements for multiple times on the same repair or cumulative days in the shop.

if you want out I would badger BMW N A and open a case. Worst case is it will either a push them to fix it quicker or be you’ll get your money back and put it in order for a new one by that time the 2024 will be out and they’ll probably have the problem solved third option is let them hang onto your vehicle, Put in an order for a new one, keep the X5M 50 loaner until they fix yours and after they fix your vehicle then put in a claim for a lemon law. they will buy back your vehicle which will take a few months of processing and By that time you’ll probably get your new ordered vehicle in. If they don’t approve your lemon law flip the vehicle for a profit or give it up in the queue.
 

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I’m not so sure about that and the dealer may be trying to pacify you although they may just be polite and nice and not in the know. When a recall is issued and unfortunately parts are not available or due to a pandemic things are extraordinarily delayed I presume there is some leeway in ruling in favor of the consumer for the lemon law. However this is not an issue where “parts are not available. This is an issue where they don’t know how to fix it. “ I do believe lemon law would be intact and fully enforced in your favor if you meet the state requirements for multiple times on the same repair or cumulative days in the shop.

if you want out I would badger BMW N A and open a case. Worst case is it will either a push them to fix it quicker or be you’ll get your money back and put it in order for a new one by that time the 2024 will be out and they’ll probably have the problem solved third option is let them hang onto your vehicle, Put in an order for a new one, keep the X5M 50 loaner until they fix yours and after they fix your vehicle then put in a claim for a lemon law. they will buy back your vehicle which will take a few months of processing and By that time you’ll probably get your new ordered vehicle in. If they don’t approve your lemon law flip the vehicle for a profit or give it up in the queue.
Well for one they put me in a Durango from a rent a car place not in some fancy x5m. two my state is if a car is continuously out of operation for 20 or more days. I have called 3 lawyers now and none seem to interested in my case and they are lemon law lawyers. None of them seemed like it was a very cut dry case and none have returned my calls. I have also left messages for 2 other lawyers with full explanation of my situation and none of them have returned my calls either. As consumers sure oh you have a case.... then you call the real lawyers and they don't just hop on it is a good indication you dont have a case.

lemon laws aren't as on the consumers side as you think. I know plenty of people in my town had a true lemon and couldn't get a buy back at all even with lawyers. the time and hassle its just easier to wait on the fix and then sell it.

There is also this. Right now they are helpful and doing lots for me. If I open litigation all communication from them is gonna stop it could just make the situation worse.
 
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