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So I used an EA station for the first time today, and it went about as poorly as I expected. Not clear at all how to do it, ended up paying for the session with my digital wallet, and had to call in and get a refund for the charge. It's all very confusing, and I'm still not sure exactly what I'm supposed to do. Apparently you are supposed to 1) plug in, 2) open the app and select the charger number at the location you are at, 3) pick the payment method (the free 30 minute plan, which is where I screwed up). I don't recall being asked to select the payment type in the app, and the screen at the charger told me to hold my phone up to the credit card/NFC processor. Whatever...next time I'll go more slowly and make sure I select the free session.

But my main question is about the charger itself. There are two CCS plugs on one charger, but only one can be used. The reason I keep seeing for this is because different cars have different port locations on the vehicle, and the two charging plugs are there because then at least one will reach the port. But then I'm looking at the charger, and it's basically set up like a gas pump. There are two equal length cords about 2 feet apart on the same side of the charger station. So how does a 2 foot separation between the plugs actually make a difference depending on where your port is? I don't understand this. I know some are CCS/Chademo or whatever it is, but if it's 2 CCS plugs, it makes no sense for the reason to be that one might reach when another would not. It's 2 feet.
 

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2023 i4 edrive40 & 2023 Mini Cooper SE
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The plug in location is different on each car. Some are in the front hood (Nissan Leaf), some are in the front quarter panel (Audi E-Tron), others are more traditional like drivers or passenger fuel side (like ICE cars).

In theory how you park determines whether you need the left or right side plug.
 
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2006 BMW 330i Monaco Blue, 2023 I4M50 Dravit Gray & Tacora Red
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So I used an EA station for the first time today, and it went about as poorly as I expected. Not clear at all how to do it, ended up paying for the session with my digital wallet, and had to call in and get a refund for the charge. It's all very confusing, and I'm still not sure exactly what I'm supposed to do. Apparently you are supposed to 1) plug in, 2) open the app and select the charger number at the location you are at, 3) pick the payment method (the free 30 minute plan, which is where I screwed up). I don't recall being asked to select the payment type in the app, and the screen at the charger told me to hold my phone up to the credit card/NFC processor. Whatever...next time I'll go more slowly and make sure I select the free session.

But my main question is about the charger itself. There are two CCS plugs on one charger, but only one can be used. The reason I keep seeing for this is because different cars have different port locations on the vehicle, and the two charging plugs are there because then at least one will reach the port. But then I'm looking at the charger, and it's basically set up like a gas pump. There are two equal length cords about 2 feet apart on the same side of the charger station. So how does a 2 foot separation between the plugs actually make a difference depending on where your port is? I don't understand this. I know some are CCS/Chademo or whatever it is, but if it's 2 CCS plugs, it makes no sense for the reason to be that one might reach when another would not. It's 2 feet.
Hmm.... I used EA for the first time couple days back.
I had the app installed and configured for the free 2yr program before leaving home.
Went to a 150KW offering location without knowing anything on how to use the chargers.
Plugged in the connector, EA display said it is communicating with the car, then it just started charging.
I charged from ~35% to ~75%. Max rate I saw was 111KW/h but it was mostly at ~50-75KW/h I think. I didn't do any battery preconditioning and it was getting a bit cold at night.

I checked my account and it show the amount charged and an equal discount applied.
So it seems like that the car and charger communicated and knew that the car is in the promotion program.
 

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Out of curiosity how much was the cost for the charge?

Also how much of an increase in battery did you receive?

Thank You
 

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Out of curiosity how much was the cost for the charge?

Also how much of an increase in battery did you receive?

Thank You
So I used an EA station for the first time today, and it went about as poorly as I expected. Not clear at all how to do it, ended up paying for the session with my digital wallet, and had to call in and get a refund for the charge. It's all very confusing, and I'm still not sure exactly what I'm supposed to do. Apparently you are supposed to 1) plug in, 2) open the app and select the charger number at the location you are at, 3) pick the payment method (the free 30 minute plan, which is where I screwed up). I don't recall being asked to select the payment type in the app, and the screen at the charger told me to hold my phone up to the credit card/NFC processor. Whatever...next time I'll go more slowly and make sure I select the free session.

But my main question is about the charger itself. There are two CCS plugs on one charger, but only one can be used. The reason I keep seeing for this is because different cars have different port locations on the vehicle, and the two charging plugs are there because then at least one will reach the port. But then I'm looking at the charger, and it's basically set up like a gas pump. There are two equal length cords about 2 feet apart on the same side of the charger station. So how does a 2 foot separation between the plugs actually make a difference depending on where your port is? I don't understand this. I know some are CCS/Chademo or whatever it is, but if it's 2 CCS plugs, it makes no sense for the reason to be that one might reach when another would not. It's 2 feet.
I will try to help by adding a few obvious (stupid) questions:

Have you set up a free account, using the code provided by your bmw dealer?

Have you set that free account as the default payment method?

For my first charging session I also thought I was being charged and filed a complaint via the app. I later discovered that I had already been given the credit automatically.

I'd bet that EA is accustomed to first time customers complaining about being charged.

I don't know whether the unit can potentially charge two vehicles, but sometimes one cable can be out of order.

So another thread about EA plug issue
 

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I just got my car 2 days ago. I tried EA charging last night. I had the app setup and free code entered at the dealership at pickup. I wanted to test out the charging since I was by an EA charger and had heard so many bad experiences (all EA customers complain as Kia is also giving the 2-year free charging service). There was 1 of 6 open chargers so I was hoping it would work. I followed the instructions. 1) plug in the car and wait for the digital handshake. 2) from the app - as MANY people on the forum have stated to start from the app NOT the EA charger screen - picked my free EA account and hit start charging.

The charger started immediately charging my car. The initial rate was ~1kWhr per minute. That seemed pretty slow (was not a 350kW charger though, it was the 150kK). It was charging me $0.43 a kWhr. My credit card was charged $10 for the minimum reload on EA when you have less than $5 remaining in your account (I had $0 but did add my credit card during setup). Since I didn't need to charge and $.43 is a high rate I canceled the charging after 2 minutes and the EA screen said I was charged $.86 but then with my promotion was discounted -$.86, so in the end I didn't have to pay (but EA does have $10 from me now... 😁).

Would like to test at a 350kW charger soon.
 
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So I used an EA station for the first time today, and it went about as poorly as I expected. Not clear at all how to do it, ended up paying for the session with my digital wallet, and had to call in and get a refund for the charge. It's all very confusing, and I'm still not sure exactly what I'm supposed to do. Apparently you are supposed to 1) plug in, 2) open the app and select the charger number at the location you are at, 3) pick the payment method (the free 30 minute plan, which is where I screwed up). I don't recall being asked to select the payment type in the app, and the screen at the charger told me to hold my phone up to the credit card/NFC processor. Whatever...next time I'll go more slowly and make sure I select the free session.

But my main question is about the charger itself. There are two CCS plugs on one charger, but only one can be used. The reason I keep seeing for this is because different cars have different port locations on the vehicle, and the two charging plugs are there because then at least one will reach the port. But then I'm looking at the charger, and it's basically set up like a gas pump. There are two equal length cords about 2 feet apart on the same side of the charger station. So how does a 2 foot separation between the plugs actually make a difference depending on where your port is? I don't understand this. I know some are CCS/Chademo or whatever it is, but if it's 2 CCS plugs, it makes no sense for the reason to be that one might reach when another would not. It's 2 feet.
 

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2023 i4 m50 Portimao/Oyster
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My experience is that EA's 150 and 350 chargers are the same speed if you're the only one using the station.
Interesting... I definitely got over 150kW on the 350s on the trip, but don't think I got over 150 on a 150.
 
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My experience is that EA's 150 and 350 chargers are the same speed if you're the only one using the station.
My test charge at an EA station got me a max rate of 204 for a few minutes at the start. I don't recall exactly, but I think I was at 20% when I started.

Pretty sure that a 150 station won't go that high, and there was 2 cars using "4" stalls. Four in quotes because there was a ChaDemo-only stall and a L2/240V stall that I'm not including in the number 4.
 
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Ha, yeah, 150 ain't goin to 350. But the 350 nearest my house doesn’t either!

I'll admit my experience is limited because I've haven’t taken the car on an actual road trip yet, and completely anecdotal because I don’t stand there and watch it. However, I was curious during my first EA charging experience, which was at a 350, and a Lucid Air (first and only I've ever seen IRL) was on the other cable. I was expecting to see something approaching 350 since that's what the sticker said, or maybe half, so 175 (what do I know? never done it before).

That session started in the single digits, ramped up to about 130 (when I had to run to the store and buy dog food) and when I returned was in the 80-90 range. That took it from 16% to 71% in 30 mins. So that's an average of around 100.

Subsequently, I only use EA if I'm going to drive beyond the point of return to home. On those days I plan for the location that I can arrive at with ~20%, only charge to 80%, and get home with more than 10%. One of those stations has 350 and the other only has 150. Either or, the total time has been between 25 and 30 minutes due to the charging curve of the car.
 

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I see a LOT of comments about "free charging". It's NOT FREE. You pre-paid for it when you bought the car.
i mean technically you're right but it's a pretty pedantic point. You can say the same thing about "free refills" or "free ketchup" or whatever. But as long as the price isn't higher due to the specific thing, it doesn't really translate that way. Of course customers ultimately pay for everything that a company does. But when you see a new brochure or youtube video from BMW do you think "I paid for that."?

for all practical purposes, the charging is free for two years. if you never use it but i do constant road trips using EA, you don't get a refund. So arguing against the charging being free is pretty silly.
 

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Not arguing - it's NOT FREE. It's pre-paid. And that's a fact.

OTOH the car includes 20 FREE lugnuts to mount the wheels. You even get to keep them beyond the two years of pre-paid charging (but ONLY at EA) - at no additional charge.

If you don't buy the car, there's no free lugnuts or charging.
<grin>
 

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Not arguing - it's NOT FREE. It's pre-paid. And that's a fact.

OTOH the car includes 20 FREE lugnuts to mount the wheels. You even get to keep them beyond the two years of pre-paid charging (but ONLY at EA) - at no additional charge.

If you don't buy the car, there's no free lugnuts or charging.
<grin>
like i already pointed out, that's not the same. We all have the lugnuts. But you have to go use the charging and it's not limited to a certain number of times during the period and you won't get a refund if you don't use it. So yes, of course we paid for it. But we have two years during which charging is free.
 

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I was expecting to see something approaching 350 since that's what the sticker said, or maybe half, so 175 (what do I know? never done it before).
The i4 will only go to 200kW and only at relatively low SOC. Maybe the sticker on the "pump"' said that, but it's not a charge rate to be expected on the i4. See the charge rate curve.
 

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Not arguing - it's NOT FREE. It's pre-paid. And that's a fact.

OTOH the car includes 20 FREE lugnuts to mount the wheels. You even get to keep them beyond the two years of pre-paid charging (but ONLY at EA) - at no additional charge.

If you don't buy the car, there's no free lugnuts or charging.
<grin>
I didn’t pre-pay for anything, so I disagree. Of course, BMW pays for it somehow, but it’s not a “pre-payment.” I suspect there’s no customer-specific contractual relationship, but rather a co-investment. There’s certainly a quid pro quo, but I think calling it “pre-payment” is a misnomer.
 

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So I used an EA station for the first time today, and it went about as poorly as I expected. Not clear at all how to do it, ended up paying for the session with my digital wallet, and had to call in and get a refund for the charge. It's all very confusing, and I'm still not sure exactly what I'm supposed to do. Apparently you are supposed to 1) plug in, 2) open the app and select the charger number at the location you are at, 3) pick the payment method (the free 30 minute plan, which is where I screwed up). I don't recall being asked to select the payment type in the app, and the screen at the charger told me to hold my phone up to the credit card/NFC processor. Whatever...next time I'll go more slowly and make sure I select the free session.

But my main question is about the charger itself. There are two CCS plugs on one charger, but only one can be used. The reason I keep seeing for this is because different cars have different port locations on the vehicle, and the two charging plugs are there because then at least one will reach the port. But then I'm looking at the charger, and it's basically set up like a gas pump. There are two equal length cords about 2 feet apart on the same side of the charger station. So how does a 2 foot separation between the plugs actually make a difference depending on where your port is? I don't understand this. I know some are CCS/Chademo or whatever it is, but if it's 2 CCS plugs, it makes no sense for the reason to be that one might reach when another would not. It's 2 feet.
Electrify America - SIGN-UP INSTRUCTIONS

Step 1: Install the App.
Step 2: Select “Choose Membership Plan” then “Premium Offers.”
Existing Electrify America members may select “Premium Offers” in the Account tab, then “I have an enrollment code.”
Step 3: Input your enrollment code, your "code" is <prod number>-MY. Example 1234567-23 for a 2023 i4 with a production number of 1234567.
Then select 2022/2023 BMW i4 30-minute Charging plan and Input your vehicle’s 17-digit VIN 3 for verification.
Step 4: Accept Plan Disclosure, then tap “Select this plan.”
Step 5: Enter payment info and set up auto-reload.
Step 6: (optional for iPhone users): on the EA app, go to account, all the way at the bottom select “Add to Apple Wallet”
---
CHARGER ACTIVATION INSTRUCTIONS
Option 1:

Step 1: Plug the charge cable in your car
Step 2: Open up Apple Wallet and select the EA Card and tap the NFC sign with your phone. Done.

Option 2:
Step 1: Open the Electrify America App
Step 2: Browse the map and click on the icon for the station where you are currently located
Step 3: Plug the charge cable into your car
Step 4: Select the charger you want to activate to view the details for that charger
Step 5: Scroll down until you see a green slider labeled "swipe to activate"
Step 6: Swipe the slider and the charger should start

The 2 cables/plugs are for different type of parking layouts and different plug types. Go to an EA station with a charger stall with a parking spot in front and one behind it. One car charging at a time and one waiting. It will make more sense to you. You can only charge with 1 cable at a time.
 

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The 2 cables/plugs are for different type of parking layouts. Go to an EA station with a charger stall with a parking spot in front and one behind it. One car charging at a time and one waiting. It will make more sense to you. You can only charge with 1 cable at a time.
So only one car can charge at a time even though there are two plugs?
 

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OK im on android and unless apple is different I dont need to tap anything or add a card or anything like that. I just added the ea app. activated the 2 year bmw charging with the code and all I do is when I pull up I open the app (i already have plan set as default) plug in the car and then click the charger number on the phone app and off it gos. I dont need to interact with the charger at all or tap anything or nfc anything. think perhaps so of you are over complicating this. you shouldn't have to tap anything or nfc anything on the charger itself. the app is tricky though. you open the app click on the location and then when the little icon appears click it again and it will show all the chargers at that location. just plug in your car and on the app click the charger you are using.

I literally have the app open and charger picked before i even park. I get out plug in car click the icon on the app and walk away. Takes 10 seconds and I ever touch the charger. now it will show you a dollar amount but when finished it credits it. sorry not trying to insult anyone but several times I see people talking about tapping phones to chargers and opening apple pay and selecting wallets and cards.... I dont have to do any of that and my guess is you dont on apple either... not for the free charging anyway.
 
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