[tonyquan]

Apparently a factory representative meets with every new owner, and my turn has come up. I'm trying to collect a list of top issues to mention. Some things that came to mind:

Minuses:

• Entire order experience for those who placed preorders. I definitely didn't suffer this as badly as others but yet another opportunity to express the pain
• Dealers having too much control of sales/delivery experience (for in stock vehicles some dealers requiring extreme markups, add-ons etc, taking advantage of the car's scarcity)
• Moderate bugginess of in-car software/iDrive8 and lack of transparency on when updates are released when. Related: why is the OTA mechanism to update software not being used, updates are being distributed only via dealers
• Geniuses need more training on vehicle, especially the known issues with the vehicle, when they might be fixed
• Multiple recalls/stop sales in first year vehicle on sale, from very serious (battery cell issue) to the more mundane (valet recall, backup camera recall). In all cases these have led to vehicle delivery delays, in extreme cases to loss of use of vehicle

Pluses:

• Overall good quality of vehicle build. At least my feeling is that complaints about the manufacturing quality of the vehicles are rare. Most issues have been software and not the vehicle hardware.
• In this class, car is good value for money (both in quality and performance overall)
• Car is a looker (in my opinion anyway)

 

[tonyquan]

Need transparent communication around the charging limits that are imposed after 5+ DCFC in a single journey
- Car need a software update clearly communicating what is happening and why
- Car and dealers need to clearly communicate how to reset the car to the normal state (time, AC charging?)

BMW and all of the OEM partners need to come together and beat up Electrify America to get their act together
- EA stability is getting worse not better - this is impeding sales of EVs

I hadn't heard that there's a limit on DCFC charging. How does it work?

 

[tonyquan]

BTW this is likely to be a short call, 30 minutes. I can guarantee that I won't be able to mention everything listed here and will try to go through only the big ones. Since apparently this is something they do with every new owner, keep an eye out for that email so you can mention your own pet peeves!

 

[tonyquan]

Have you met, yet? How did it go?

Nope, they have not reached out

 

[tonyquan]

Phone charger and phone dock behind the cup holders is dumb. Need to put the little storage compartment back under the left dash, need a frunk on at least on the 40, digital keys stink, range prediction is useless, profiles are not personalized enough, should have built in dash cam, the lane departure is scary at times, regular Led lights and Hi Fi stereo should be better for a stock bmw. Sorry

lot of complaints, are you selling the car?