I am here in the poor cousin country of Canada, where BMW could care less about me or anyone else in Canada.
Here is my list of complaints :
1.) We are funneled into the dealer for updates on the whereabout of our cars. We cannot call the Genius line or customer service where they actually have information to share. Instead I go to my dealer and they don't know anything either !
2.) I am now being told that I have to sign this ridiculous 5 page legal document regarding Non Exporting my car within the first yr of ownership. if I do sell my call after signing this agreement I am subject to $15,000 plus fine and an 18% interest rate on any outstanding loan. I also cannot purchase my car CASH. I can only put so much down, and the balance is on loan with BMW. This is all " fine print " crap being thrown at me at the last few weeks before my car arrives, A car I ordered in Feb and was built in May22 and just recently got on a ship and now sits in the English channel doing sweet nothing. So now I have to finance my car and spend money on interest charges when I have the cash to purchase it out right.
3.) I get on the BMW USA site looking at accessories, floor mats etc and because I am in Canada I cannot source or have the product sent to me.
4.) So I get on the BMW site in Canada with cash in my hands to spend on high priced BMW items and the accessories are nowhere to be found. Took forever to find a path that took me to a different site and they have nothing to sell me.
Guess I'll just put my money in my pocket, BMW is not interested in it.
I am so dishearten with my first BMW experience. I am scared to death what the service experience will be, after being treated like royalty at Lexus for 7 years.
Here is my list of complaints :
1.) We are funneled into the dealer for updates on the whereabout of our cars. We cannot call the Genius line or customer service where they actually have information to share. Instead I go to my dealer and they don't know anything either !
2.) I am now being told that I have to sign this ridiculous 5 page legal document regarding Non Exporting my car within the first yr of ownership. if I do sell my call after signing this agreement I am subject to $15,000 plus fine and an 18% interest rate on any outstanding loan. I also cannot purchase my car CASH. I can only put so much down, and the balance is on loan with BMW. This is all " fine print " crap being thrown at me at the last few weeks before my car arrives, A car I ordered in Feb and was built in May22 and just recently got on a ship and now sits in the English channel doing sweet nothing. So now I have to finance my car and spend money on interest charges when I have the cash to purchase it out right.
3.) I get on the BMW USA site looking at accessories, floor mats etc and because I am in Canada I cannot source or have the product sent to me.
4.) So I get on the BMW site in Canada with cash in my hands to spend on high priced BMW items and the accessories are nowhere to be found. Took forever to find a path that took me to a different site and they have nothing to sell me.
Guess I'll just put my money in my pocket, BMW is not interested in it.
I am so dishearten with my first BMW experience. I am scared to death what the service experience will be, after being treated like royalty at Lexus for 7 years.
