[Alexpapas]

Mine is also stuck at 49%
Did you ever figure out a solution?

It eventually just stops and then the whole process restarts all over again with downloading the update to a phone. I'm on my 3rd go round now and it gets to 49% within minutes and then just stays there. The phone says the update has successfully uploaded but the car continues to show Preparing and is stuck at 49%. BMW Customer Service/Genius is useless. Service advisors at the Santa Monica dealership are even more clueless.
I deleted the app from my phone and reinstalled. Did a hard reset on the phone, did a reset of the iDrive system in the car. Nothing works. The advice from BWM is "take it to the dealer", which is no advice at all. The dealership techs are simply not up to the task
Why can Kia and Hyundai master OTA updates and BMW can't. This is ludicrous.

 

[pjam73]

Why can Kia and Hyundai master OTA updates and BMW can't. This is ludicrous.

Maybe they have mastered it but the fix is in this update, or in iDrive 8.5? From a cursory scroll it does look like the people with this problem have older cars on iDrive 8.0.

 

[garywkeim]

The good news is that it appears to me that BMW fixed the OTA mess in one of the last few updates. I was terminally stuck on an old version before I went in for the P&C update. This latest update was very smooth… I was driving when it informed me the update was available, which I installed after returning home. I didn’t explicitly do anything other than click the button. I have iDrive 8.5.

 

[philbake1]

If the Genius team and SA’s are unable to get to the bottom of the issue. Get the car into the service department, talk to the shop foreman and explain the OTA update isn’t working. They can manually push it, (for free, since you can obviously show OTA didn’t work) and this thread can end.

 

[rollermonkey]

If the Genius team and SA’s are unable to get to the bottom of the issue. Get the car into the service department, talk to the shop foreman and explain the OTA update isn’t working. They can manually push it, (for free, since you can obviously show OTA didn’t work) and this thread can end.

It'd be free anyways since it's a recall service.

 

[OzyDaddy]

It eventually just stops and then the whole process restarts all over again with downloading the update to a phone. I'm on my 3rd go round now and it gets to 49% within minutes and then just stays there. The phone says the update has successfully uploaded but the car continues to show Preparing and is stuck at 49%. BMW Customer Service/Genius is useless. Service advisors at the Santa Monica dealership are even more clueless.
I deleted the app from my phone and reinstalled. Did a hard reset on the phone, did a reset of the iDrive system in the car. Nothing works. The advice from BWM is "take it to the dealer", which is no advice at all. The dealership techs are simply not up to the task
Why can Kia and Hyundai master OTA updates and BMW can't. This is ludicrous.

This is ridiculous. I’m in the exact same predicament. Nothing online helps, the geniuses are useless and the dealership tells me they don’t know. I haven’t even received an update since march of last year. I was so excited when I saw this one, just for this to happen. If I figure something out I’ll post here

 

[philbake1]

It eventually just stops and then the whole process restarts all over again with downloading the update to a phone. I'm on my 3rd go round now and it gets to 49% within minutes and then just stays there. The phone says the update has successfully uploaded but the car continues to show Preparing and is stuck at 49%. BMW Customer Service/Genius is useless. Service advisors at the Santa Monica dealership are even more clueless.
I deleted the app from my phone and reinstalled. Did a hard reset on the phone, did a reset of the iDrive system in the car. Nothing works. The advice from BWM is "take it to the dealer", which is no advice at all. The dealership techs are simply not up to the task
Why can Kia and Hyundai master OTA updates and BMW can't. This is ludicrous.

This is ridiculous. I’m in the exact same predicament. Nothing online helps, the geniuses are useless and the dealership tells me they don’t know. I haven’t even received an update since march of last year. I was so excited when I saw this one, just for this to happen. If I figure something out I’ll post here

You won’t be able to fix it. Simply make a service appointment, show them what’s happening and they’ll plug the car in and force the update. Prepare to leave it for at least a couple hours. That will solve your problem. BMW will pay for it.

 

[OzyDaddy]

You won’t be able to fix it. Simply make a service appointment, show them what’s happening and they’ll plug the car in and force the update. Prepare to leave it for at least a couple hours. That will solve your problem. BMW will pay for it.

I don’t know if my service center is stupid or something else. They told me it would download automatically and if I want them to force an update it would be $300 because it’s an additional service. I’m at a loss for words. The manager told me to come back after I get an official letter from bmw in the mail notifying me of the recall

 

[xyrBimmer]

I don’t know if my service center is stupid or something else. They told me it would download automatically and if I want them to force an update it would be $300 because it’s an additional service. I’m at a loss for words. The manager told me to come back after I get an official letter from bmw in the mail notifying me of the recall

Wow... it's both, they're stupid and something else.

1) it's time to change dealerships and 2) I'd try to file a complaint about them. What I would say is call the Recall line (800) 525-7417 and confirm your car is part of the recall. If your VIN is confirmed by BMW or the NHTSA recall site as part of the recall, I'm pretty sure you shouldn't need an "official letter from BMW".

Good lord, I've never had or heard so much negative feedback about dealerships with my previous cars, not even Audi. Even my '06 4Runner Jalopy I bought from a friend had 2 outstanding recalls he didn't take care of back in 2019 and the Toyota dealership close to my job simply took care of them.

 

[Jonathan S.]

Good lord, I've never had or heard so much negative feedback about dealerships with my previous cars, not even Audi.

If you want to hear more, then here you go:

https://www.taycanforum.com/forum/

 

[xyrBimmer]

If you want to hear more, then here you go:

https://www.taycanforum.com/forum/

LOL, no thanks, my Audi ownership was thankfully painless (other than self-inflicted damage). Though I'll forward that to my buddy who owns one

 

[philbake1]

I don’t know if my service center is stupid or something else. They told me it would download automatically and if I want them to force an update it would be $300 because it’s an additional service. I’m at a loss for words. The manager told me to come back after I get an official letter from bmw in the mail notifying me of the recall

Wow... it's both, they're stupid and something else.

1) it's time to change dealerships and 2) I'd try to file a complaint about them. What I would say is call the Recall line (800) 525-7417 and confirm your car is part of the recall. If your VIN is confirmed by BMW or the NHTSA recall site as part of the recall, I'm pretty sure you shouldn't need an "official letter from BMW".

Good lord, I've never had or heard so much negative feedback about dealerships with my previous cars, not even Audi. Even my '06 4Runner Jalopy I bought from a friend had 2 outstanding recalls he didn't take care of back in 2019 and the Toyota dealership close to my job simply took care of them.

The recall may or may not apply to your vehicle, based on VIN. If the OTA update is broken however, it would be obvious and they should do the forced update for free. If your app indicates no update is available and the car is saying the same thing, and you have no other routine service due, then they’ll charge. Just because others are getting the update OTA doesn’t mean your car is necessarily due.

 

[Jonathan S.]

LOL, no thanks, my Audi ownership was thankfully painless (other than self-inflicted damage). Though I'll forward that to my buddy who owns one

Oooh, buddies of whom owns the i4 and the other the Taycan, this sounds intriguing!

Ironically though, my i4 update failed yet my Taycan update -- which was a biggie, for the new battery-monitoring software -- went just fine.

 

[Jonathan S.]

The recall may or may not apply to your vehicle, based on VIN. If the OTA update is broken however, it would be obvious and they should do the forced update for free. If your app indicates no update is available and the car is saying the same thing, and you have no other routine service due, then they’ll charge. Just because others are getting the update OTA doesn’t mean your car is necessarily due.

Hmm, but some of us (including myself) did have the update indicated, and we started it, but then it failed, and now the car shows no options for restarting it.

 

[philbake1]

So that’s where the dealer should submit the case to BMW for approval. Once that happens, BMW will pay the dealer. If your dealer is dragging their feet, try another Center.

 

[frogdarts]

Yep, I drive 8.0, connected to my BMW hotspot, connected to Apple Bluetooth, been running at 49% for a few weeks, I don’t think I’ve read of a specific successful resolution.

 

[Alexpapas]

Taking it to the dealer is simply a pain in the neck. Santa Monica BMW does not provide loaners but will provide a round trip UBER for a flat fee of $15. That's just ridiculous for a major car brand. Any kind of warranty issue, recall, or paid up front maintenance plan should have a loaner for free or at the very least, an Uber for free. Someone has dropped the ball here. I think it flows down from BMW itself. This is the company that instituted a subscription plan for certain features, like seat warmers, to operate in your car. That failed miserably and was changed when it became apparent that people who could afford a BMW were probably of higher than average intelligence and would not put up with that kind of naked greed.

 

[ScottB-LA]

Taking it to the dealer is simply a pain in the neck. Santa Monica BMW does not provide loaners but will provide a round trip UBER for a flat fee of $15. That's just ridiculous for a major car brand. Any kind of warranty issue, recall, or paid up front maintenance plan should have a loaner for free or at the very least, an Uber for free. Someone has dropped the ball here. I think it flows down from BMW itself. This is the company that instituted a subscription plan for certain features, like seat warmers, to operate in your car. That failed miserably and was changed when it became apparent that people who could afford a BMW were probably of higher than average intelligence and would not put up with that kind of naked greed.

I use South Bay BMW in Torrance. They typically have a loaner available but no guarantee. If they don’t have a loaner available they also do the uber but I can’t remember if they charge

 

[xyrBimmer]

The three dealerships I've used here, all do the Uber vouchers but at $50 round trip or a shuttle. All claim that for a loaner I must make a "reservation", by phone no less, two weeks in advance. When I asked what would happen if my car had to stay for days, first it was deer-in-headlights look followed by "you can rent a car and we'll reimburse you".

Though back to the topic at hand, @philbake1 I realize that the recall is VIN-based, that's why I said for @OzyDaddy (and others) to call the Recall line in case they're told to "...come back after I get an official letter from BMW in the mail notifying me of the recall". The dealership could also confirm if they're part of the recall or not, when I called mine to make the appointment to do the software update, they confirmed what the Recall line had already told me. Also, finding out if the OTA is broken, would unfortunately require the dealership and I'm sure they have no issues lying to a customer.

The point was, if members are having a hard time getting their dealership to help with their stuck update, to try another dealership.

 

[Alexpapas]

Update: I've made an appointment at Santa Monica BMW a couple of weeks away, with a guaranteed loaner.
They confirmed that the software update itself is a recall and that the OTA sticking issue is a warranty item. Let's see what happens when I get there.