Have you tried the newest version of the app? Might be worth a shot.

 

Yes, one of the first things I did. No luck.

 

I found that MyBMW 3.11.2 was very unstable and regularly stopped me communicating with the car. The current IOS version is 3.11.3 (29541) and (so far) is much better.

 

Did this start after the 07/2023.53 OTA?

First, gave you tried the diagnostics reset?
1. Triple-push the Start button
2. Hold down the Vol button for 3 reboots of the main screen

Second, you can try removing the car from the app and adding it again.

Lastly, there is a possibility you have a faulty telematics unit: https://www.i4talk.com/threads/telematics-ecu-failure-and-the-tsara-case.10736/

 

I'm betting the iDrive reset will fix this.

 

Last time I had issues, I had to restart my phone.

 

I'll see what a reboot to the car will do. I'll report back what I find, if anything.

 

Rebooting the Center Display (Hold the Volume Button Down) seems to have done the trick. I also made sure my iPhone saw the car's Wi-Fi and connected to it. I didn't make any changes to the Wi-Fi settings on the iPhone or the car, so I kind of doubt that had anything to do with this issue.

 

To be precise about this for other readers, holding the volume button down resets iDrive, not just the display, and there are multiple versions:

1. Press and hold the Vol knob until the console screen turns black and reboots. This is a basic reset.
2. Press and hold the Vol knob until the console screen turns black and reboots a total of 3 times. This is a harder reset.
3. Get into the car and press the Start button 3 times (don't press the brake) then press and hold the Vol knob for 3 reboots.

Start with the first. That is likely to fix this problem. If it doesn't, try the second. I'm not sure if you'll need the third, since that's usually for multiple issues according to @niam.

 

Note that BMW changed something on their servers recently (at about the time of the 3.11.2 release). It seems they lowered the number of API calls allowed per $time and maybe also the length of the validity of the authentication token. This was very visible in home assistant if you have the BMW integration (BMW Integration: ReAuthentication required almost every day · Issue #104555 · home-assistant/core). The folks in home assistant had to do some changes in the code to cope with that. I noticed that the app had frequent issues after that update.

But, obviously, as others mentionned, a reboot of either the vehicle or the phone might solve the issue you have.

 

Not sure why, but yesterday I lost the ability to perform any remote services through the app. It still showed the car, but no updating of status and no preconditioning (which is everything in the winter!). I would get the “Cancel / Retry” pop-up. Tried rebooting idrive and rebooting the phone without success. But then did a full log out and reinstall of the app and that did the trick. So, not sure which really fixed it, but adding it to the list of possible tricks for others.

 

That happens from time to time, services are down. If you wait for 15 min, they are generally back. It's really annoying in the winter indeed.

 

There is an official area to report App problems - Bottom right ‘Person’ icon, then App feedback ‘share’, highlight ‘problem with the app’ and provide the details.