I’m having the exact same problem. MyBMW says the car is not plugged in, but ChargePoint is showing power being delivered.

 

Did you completely restart your phone? I had the same problem but restarting the phone fixed it.

 

Just tried this but it did not resolve the issue. My guess is server issues on BMW’s end, or a bug in the software update (which seems to be a common occurrence with this update).

 

Having the same issue. Charging at home, the car reports that it is charging at the appropriate rate on the dash, but the app has been reporting 15% since 2 trips ago. All other app functions are fine - can lock/unlock etc. with no issues.

 

Me too. Having the exact same experience

 

Im having the same issue. Im running 3/2024.25. It myst be a server problem. My went down this afternoon too.

 

I've been seeing similar issues showing the vehicle status. I've found that if I go to remote services - remote camera - update view and let it finish, it then updates but just that one time. the latest update definitely broke this.

 

Having same issue…. Charging level and charging status not correct on my app. I can send climate command to car and it activates it.

 

Same for me.

 

I noticed the same problem when I was charging this AM (first time since BMW software update). The app did not register that the i4 was being charged. Oddly, once the charge reached the target the app sent the usual message that the target had been reached and the time charging had stopped. Obviously there is a glitch with the new i4 software…..

 

Same issue.

 

Anyone have any idea where the “charge now” button in the app was moved to????

 

So there are quite a few of us (and more to come!) in the same boat. Importantly, the car gets charged! Hopefully BMW software engineers take note, and fix this ASAP.

 

I’ve not noticed any issues with the ConnectedDrive. I’ve not had to charge mine though.

Wishful thinking that BMW software engineers will read this forum and rectify any bugs. You should report any issues directly in the My BMW app:

• Lower right hand corner ‘person’ icon
• App Feedback
• Problem with the App

 

I had the same issue a few days ago but did full hard reset of iDrive seemed to have solved it. My SOC wasn’t updating prior to that and no remote function, horn, headlights, 360 view etc..

To do a hard reset press car start button 3 quick times without pressing brake car will be in diagnostic mode. Then hold down car volume button down until iDrive reboots 3 times.

 

Tried the reset but didn’t work. Any other suggestions?

 

Interestingly I started having this issue today. Everything worked fine yesterday. However, except for the SOC, I can do everything else, including preconditioning and locking unlocking.

 

There seem to be numerous threads on this topic, here are a couple of others that discuss these issues:

https://www.i4talk.com/threads/11-2023-73-connectivity-issues.11845/

https://www.i4talk.com/threads/11-2023-software-update-changes-and-improvements.10938/#replies

 

My update is 03.2024

 

Same thing happened to me. The remote app was working perfectly until I installed the update, afterwards major

 

The same thing happened to me. I will call BMW support tomorrow to discuss. I am betting that the rep is going to me that my call is the first time they heard about it. I believe BMW‘s standard response is to deny any problems.

 

It’s fine in the UK at present. I charged mine overnight and the car and App agree. As BMW use a cloud system, it could be the North America instance that’s having a little lay down. I’ve noticed the BMW also do server side updates at weekends, but as with their OS updates, never tell anyone anything.

 

I just realized that my BMW App is stuck in displaying this morning’s charge state and unlock doors.

I’ve tried killing the App, connecting the phone to the car and launching the car, logging out and back into the App. But it hasn’t worked.

any ideas?

 

I just realized that my BMW App is stuck in displaying this morning’s charge state and unlock doors.

I’ve tried killing the App, connecting the phone to the car and launching the car, logging out and back into the App. But it hasn’t worked.

any ideas? View attachment 40959 View attachment 40958

I'll bet this is an outage on BMW side today as I have the same. Just need to wait for them to fix.

 

Likewise. I've tried rebooting the iDrive unit. The charging history shows last night's charge. It's just the Home Screen charge level that's stuck for me. Other functions, such as changing charging settings, locking and unlocking the car, etc all seem to work just fine. Definitely seems to point to a partial outage on the BMW backend servers.

 

The charging history shows last night's charge. It's just the Home Screen charge level that's stuck for me. Other functions, such as changing charging settings, locking and unlocking the car, etc all seem to work just fine.

Yes, well put. I also verified that the charging history is correctly displayed in my case. Took a drive and saw that my trip statistics were also properly noted. It is only the home screen SOC that is not being updated.

 

I just realized that my BMW App is stuck in displaying this morning’s charge state and unlock doors.

I’ve tried killing the App, connecting the phone to the car and launching the car, logging out and back into the App. But it hasn’t worked.

any ideas? View attachment 40959 View attachment 40958

Wow, let’s hope BMW SysOp gets out of bed soon so he can restart the stuck server.

 

The easiest way to reset the status is to send a lock/unlock command. It's not constantly updated, but rather pulled, on demand only.

Also works better when the servers are up.

 

Same issue here. bad SOC data from myBMW app after the update. tried reboots of car and phone. no avail

 

Because I work in IT…reset car, reset phone, make sure privacy settings are correct, unpair car and phone, think “this is probably a server issue” check reddit, check forums (bingo)!! Wash car

 

The truth is that they should not do updates before they are really sure they work.

 

Me too.. it was ok all along (even after the 11/2023 update) until this afternoon.